AW25 App Support

Parents and guardians can create an account and add their athletes. Athletes 13 and older can sign up on their own.

Athletes under 13 need a parent or guardian to set up the account. The app asks for birth month and year only to place you in the right age group.

Yes. Add each athlete from your profile with "Add another athlete." Use the active athlete switcher to log workouts, bullpens, and journal entries for the right kid.

Email us from the address on your account and we'll help you get back in.

On the athlete's phone, go to Profile and tap "Link a parent" to create a code. On the parent's phone, go to Profile, tap "Link a teen athlete," and enter that code.

Once linked, the parent can view and edit the athlete's profile. The athlete keeps their own login. Athletes under 18 need a linked parent before uploading competition videos or claiming prizes.

On the parent's phone, open the athlete's profile and tap "Pair a phone." On the athlete's phone, open AW25 and tap "Enter a code" on the sign-in screen, then type in the code.

A paired phone shows only that athlete's BODs and scores, and they can't change the account.

Codes work once and expire after 10 minutes. Create a new code and enter it right away.

Only the parent can unpair a phone. On the parent's phone, open the athlete's profile and remove it under "Paired phones."

Membership is $9.99 per athlete per month, with plans covering 1 to 4 athletes. New members get a 1-week free trial.

Moving to a plan with more athletes takes effect right away. Moving to fewer athletes takes effect at your next renewal.

Subscriptions are billed through Apple. Tap "Manage subscription" in the app, or on your iPhone go to Settings → your name → Subscriptions → AW25.

Refund requests also go through Apple at reportaproblem.apple.com.

Tap "Restore purchases" on the membership screen while signed in to the same Apple ID you subscribed with. If that doesn't fix it, contact us with your account email.

An athlete can send a parent a link from the membership screen. The parent can then cover that athlete from their own account.

Tap "Redeem a code" on the membership screen and enter it there.

Each month has four Bullpens of the Day (BODs), one per week. Each BOD is a 30-pitch workout. Submit your score and upload one uninterrupted video of the attempt so staff can verify it.

Your first submitted result is your official one. Later tries are logged as practice attempts.

Standings post after AW25 staff review scores. Monthly standings add up each week's place, and the lowest total wins. Ties share a place.

Get a staff-verified score in all four BODs that month. Prizes for athletes under 18 go to their linked parent or guardian.

Your score is saved either way. Get on Wi-Fi or a strong signal, then tap "Try upload again" on the attempt.

Yes, as participation. Modified attempts stay in your history but are kept out of the standard competitive group.

Export a CSV from the PitchLogic app and save it to Files. In AW25, choose "Import a PitchLogic CSV" and pick the file. Importing the same file again skips days that are already in.

Competition videos are compressed on your phone and are visible only to AW25 staff and your account. They're deleted automatically 14 days after that competition's results are finalized.

In the app, go to Profile and tap "Delete account." This permanently deletes your login, your athlete profiles, their attempts and videos, journal and training history, and any paired phones. It can't be undone.

Deleting your account doesn't cancel your App Store subscription. Cancel it in Settings first.

Can't get into the app? Email us from the address on your account and we'll delete it for you.